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Getting Patients to Pay

There are many patient collection styles in the medical industry, ranging from passive to extremely aggressive. The office attitude about collecting money from patients often reflects the physician’s own feelings about money and the empathy they have toward their patients. Patients usually understand that they will be paying for some or all of their medical care, but few will offer …

Getting Your Claims Off The Ground

In almost all businesses that carry accounts receivables, there is an ongoing, continual problem with slow-pay and non-pay customers. In the medical industry, accounts receivables include a variety of insurance agencies among the customer base. When the government is so heavily involved in mandating the payment process, which includes timeliness, one would think that the insurance claims aging would be …

Establishing Rapport With Insurance Customer Service Representatives

Facing the required phone calls often necessary to insurance companies may be the worst part of the day for medical office staff. It is time-consuming and can be very frustrating at times. Being prepared and remembering a few tips while on the phone can save time and sanity. Gather the patient information including the chart, claims and Explanation of Benefits. …