Why does everyone in youth sports get a trophy or a “Participation Award”? 

It is because encouragement and recognition are the keys to motivation and success.

The same concept is the basis for this statement:

Give your employees that “pat on the back” and see your medical practice flourish.

A medical practice is considered a small to medium sized business.  Doctors are trained in medicine, not business.

You may attempt to be your own business manager or you may hire a manager. 

In either situation, failure to be properly engaged in the management of the practice can have negative consequences on the well-being of staff and subsequently the practice.

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The front desk/reception desk will be fielding phone calls, while making appointments, interacting with walk-in patients and checking in scheduled patients.

Support clinical staff (nurses and medical assistants) can find themselves balancing attending to patients while calling in prescriptions or scheduling diagnostic procedures, etc.

 Billing staff must be constantly aware of authorization needs for incoming patients, identifying patients who should pay at their visit, collecting charge information from the provider, and all other billing/collection related tasks.

A good manager is aware that each person must work together with the others to create a harmonious and solidified effort to provide the best patient care and a successful practice.

That is where the “pat on the back” comes in.  By acknowledging each person’s efforts and contributions, they feel valuable and appreciated.  The

I have seen this in action.  For many years I was employed by a hospital-based radiation oncology practice. 

Even though the “practice” only employed 3 people, we worked in a department of over 30 hospital employees.

The physicians were not the bosses of those staff members, but always treated them accordingly.  During peak patient seasons, they would have a catered lunch brought in once a week. 

They always participated in the monthly birthday celebrations, the office baby/wedding showers, and the employee retirement/moving away parties.

Sadly, that once hustling, bustling treatment center has gone by the wayside mainly due to hospital mismanagement. 

However, as a result of the doctors’ consistently positive interactions with all staff members, no matter how stressful or dire the circumstances, all the way to the end, all those “hospital” employees poured their hearts and souls into that center for the doctors and the patients who appreciated them so much.